TERMS AND CONDITIONS
1.1 General Information
The following terms and conditions (the "Terms and Conditions") shall apply between you and Ashes and Soil GmbH (commercial register number: HRB 156521) (hereinafter, “ASHES AND SOIL” or “we’’) and shall apply to any use of and orders placed through the ASHES AND SOIL (ashesandsoil.com/en) website and to any orders placed by telephone, email or live chat with the ASHES AND SOIL customer service team (the "website"). Please note that ASHES AND SOIL does not guarantee that all products displayed on the website are in stock or available for purchase. ASHES AND SOIL reserves the right to discontinue the sale of any product.
Orders may only be placed by persons 18 years of age or older.
ASHES AND SOIL reserves the right to change these Terms and Conditions at any time. The date of the last update can be found in the last section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version valid at the time of placing an order. Please inform yourself about the valid Terms and Conditions before placing an order.
Please note that the Terms and Conditions applicable to your order are always those that you have read and accepted before placing your order, and not a later version. You should keep a copy of these General Terms and Conditions for future use.
The language of these General Terms and Conditions is German. This contract is also available in English. If there is a conflict between the translation and the German version, the German version shall prevail.
1.3 Placing an order
Before you place an order, you have the opportunity to check your selection, the data you have entered and the total price of your order and to correct any input errors. Please note that products in your shopping cart are not reserved and may be purchased by other buyers until you have completed the checkout process and received an order confirmation email.
If continued inactivity interrupts your connection to the website, your product selection may be lost. In this case, you will need to re-submit your product selection to the shopping cart.
1.4 Order confirmation
After placing your order, we will send you an order confirmation email with your order number, details of the product(s) you have ordered from us, your payment information and shipping details. Please note that the confirmation email is a confirmation that we have received your order and does not constitute acceptance of the order.
1.5 Acceptance and shipping confirmation/dispatch confirmation
Please note that all orders placed by you require acceptance by us. We may, at our discretion, refuse your order for any reason whatsoever without liability to you. Once your order has been processed, you will receive a shipping confirmation email with all relevant information regarding your order. The shipping confirmation is our acceptance of your order.
Please note that ASHES AND SOIL does not guarantee that all products displayed on the website will be in stock at the time of your order. If a product is unavailable, we will contact you by telephone or email as soon as possible. If we have already received payment for such a product, we will refund you the full purchase price.
ASHES AND SOIL always aims to describe and display products on the website as accurately as possible. However, please note that due to the colour settings of your computer or device, the colours of the products shown in the photos on the website may appear slightly different from the product you receive. ASHES AND SOIL cannot be held responsible for any such deviation.
The prices and shipping costs displayed on the website include value added tax. The prices and shipping costs displayed on the website may change from time to time and ASHES AND SOIL is not bound by prices until ASHES AND SOIL has accepted an order by sending you a shipping confirmation.
If you have placed an order and the price changes before we have accepted your order (by sending you a shipping confirmation), we will notify you of the price change by email. We will give you the option of placing a new order at the new price or to cancel the old order. If we are unable to contact you, your order will be cancelled. ASHES AND SOIL always reserves the right to cancel any order before our acceptance of the order. If we have already received payment for a cancelled order, we will refund the full purchase price.
Please also note that ASHES AND SOIL reserves the right to cancel an order at any time, even if ASHES AND SOIL has accepted it; if you are aware or should have been aware that the price quotations were not correct.
Shipment costs are displayed during the checkout process in conjunction with the shipping methods.
We accept the following payment methods:
Credit and debit cards
Payments can be made with the following credit cards: Visa, Mastercard and American Express.
Payments can also be made with the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to ensure that your credit card is valid for online purchases).
Purchases made with Visa and Mastercard are verified by a secure code.
Please note that your card will be charged with the purchase price as soon as your order has been placed. You confirm that the credit/debit card used belongs to you or that you have been expressly authorized by the credit/debit card owner to use that card. All cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ASHES AND SOIL, your order will be cancelled.
We are not responsible for any fees or penalties imposed by the payment service provider as a result of processing your order.
- We use the payment provider Klarna as a service provider. Payments are made by direct online transfer from your bank account.
If you select the PayPal option, you will be redirected to the PayPal page to "Log In", to check the amount you have entered before clicking on "Pay now". Once this transaction is complete, you will be redirected back to the website.
Payment are made by invoice. You have 14 days from invoice date to pay your bill. You only pay when you receive the goods. You can relax while shopping, complete your order and check the products before payment. We use the payment provider Klarna as a service provider.
Apple Pay is a payment system from the US company Apple for in-house mobile devices. Apple Pay enables payments via iPhone or Apple Watch using the wallet function.