RETURNS AND REFUNDS

3.1 Return policy (Free returns)

You have 14 days after your order has been delivered to return it for a refund or exchange. To request a return shipment, contact us at contact@ashesandsoil.com and provide your order number. We will process the return for you.

All returned items must be in their original condition. In the same condition in which they were received and should include all items that were in the original package.

3.2 Refunds

A refund will be made, (after receipt of the return), by the same payment method you used to place your order/ complete your purchase.

Please note that if for any reason it becomes apparent, that the product has been devalued due to excessive use on your part, a deduction of the initial refund amount will be made.

All goods must be returned to us in excellent condition together with the return label attached.