SHIPPING AND RETURN [04.2020]

DELIVERY AND RETURN POLICY VIA WWW.ASHESANDSOIL.COM/DE 

ASHES AND SOIL offers free standard shipping on all orders. Please note that free shipping is applied to your order only at the checkout.

Zone 1: Germany, Belgium, Netherlands, Austria, Denmark, France, Ireland, Sweden, Poland

Service                                        UPS Standard Delivery / DHL

Estimated delivery period           3-4 working days / Free

 

Zone 2: United Kingdom, Finland, Italy, Portugal, Spain, Poland, Norway, Switzerland

Service                                  UPS Standard Delivery / DHL 

Estimated delivery period     3-4 working days  / Fees

 

If you are unsure about other delivery destinations, please contact us for further information.

 

Deliveries via UPS

All orders delivered by UPS and must be signed for upon receipt. UPS usually delivers on working days between 9:00am and 6:00pm. For daytime deliveries, you can specify an alternative delivery address when placing your order, for example the address of your workplace (recommended).

 

Deliveries via DHL

All orders delivered by DHL do not need to be signed for upon receipt. DHL usually delivers on working days between 9:00am and 6:00pm. For daytime deliveries, you can specify an alternative delivery address when placing your order, for example the address of your workplace (recommended).

 

Free returns

ASHES AND SOIL operate a 14-day return policy. You have 14 days after your order has been delivered to return it for a refund or exchange.

To request a return shipment, contact us at contact@ashesandsoil.com and provide your order number. We will process the return for you.

All returned items must be in their original condition. In the same condition in which they were received and should include all items that were in the original package.

Please bear in mind that we do not offer free returns during the sale period.

 

Refunds

A refund will be made, (after receipt of the return), by the same payment method you used to place your order/ complete your purchase.

Please note that if for any reason it becomes apparent, that the good has been devalued due to excessive use on your part, a deduction of the initial refund amount will be made. All goods must be returned to us in excellent condition together with the return label attached.

 

ASHES AND SOIL Quality Guarantee

If you receive a faulty or damaged item, you must contact us within seven days of delivery. If manufacturing defects occur within 12 months of purchase, please contact us immediately.